Policies and procedures
The Rental Policy Manual is a consolidated policy document comprising our internal policies developed to ensure compliance with the Housing Authority’s policies on tenant Income and Assets Eligibility, Allocations and Rent setting. Compliance with the Housing Authority Policies is a contractual obligation for registered housing providers. The policy defines the maximum amounts of assets and income that a community is allowed to have in order to qualify for community housing. It also outlines the mechanism prescribed by the Housing Authority to be employed to allocate vacant properties, and the method employed to calculate the rent payable.
The Complaints, Reviews and Appeals Manual is a set of policies outlining the standards governing and the way in which Bethanie Housing is dealing with Complaints, Reviews and Appeals against tenancy termination decisions. It also provides for the management of complaints data and the protection of whistleblowers.
This policy outlines the principles and methods in accordance with which Bethanie Housing is dealing with potential disruptive behaviour manifestations by tenants.
This Manual comprises a variety of policy positions regarding the way Bethanie Housing staff is engaging with tenants to monitor and improve the quality of services provided to tenants. Among other elements, it provides for the establishment and functioning of Tenant Advisory Group and their strategic directions of activity.
This policy outlines Bethanie Housing Ltd’s approach to fostering and promoting sustainable tenancies.
