Step 1
Contact My Aged Care on 1800 200 422 or via their website , discuss your care needs and organise a home assessment. Receive a letter that indicates what level of care is approved for you.
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On This Page
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Entry level care
Commonwealth Home Support Program
If you only need help with a few tasks then the Commonwealth Home Support Programme may be appropriate for you. It is aimed at providing a low level of support to give that little bit of extra help people may need to fully live independently and safely in their home.
Eligibility for this program is based on your support needs and age.
Speak to our Aged Care Navigation Specialist team to find out if this is right for you.
More complex care
Home Care Packages
The Home Care Packages provide more personalised care for people with greater or more complex needs. All packages are aimed at providing the support for people to live safely at home for as long as they can. You have more flexibility and choice in the services you want and how your care is delivered.
Depending on the level of Home Care Package you receive, you can get assistance with a range of different services.
Step 2
If you have been approved for a Home Care Package, it may take a few months for your funding allocation to be assigned. If you have been approved for Commonwealth Home Support Services, these can be set up quickly.
Step 3
You’ll receive a letter when your funding has been assigned which has a referral code that allows you to access your services .
Step 4
Once you have your code, call 131 151 and talk to our Aged Care Navigation Specialists for Bethanie to support you with activating your services.
Why Bethanie Home Care?
- Our rostering team will discuss a suitable service time with you and we should be there within 30 minutes of your preferred time. Plus we try to have the same worker at roughly the same time each week or fortnight.
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We have excellent clinical governance and oversight. We have our own community nursing and allied health teams who provide services in the home and are also involved in clinical monitoring, risk management and case conferences. This gives you peace of mind that risks and concerns are addressed quickly.
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Our Support Workers are a very special group. We have very high (93%) client satisfaction with our staff. You will have a small team that provides your services so you will know them and you can build a special bond together.
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We invest significantly in our chaplaincy team to ensure we deliver free, holistic care to all clients.
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